Many organizations treat Learning and Development as a bolt-on afterthought. To truly be successful, organizations need to identify skills needed, a plan to create trainings, develop or leverage an LMS and create a communications plan among other things. Matt and Kevin created their e-book as a blueprint for creating a Learning and Development Program.
How to Use AI to Analyze Customer Feedback and Spot Process Issues
How to Use AI to Analyze Customer Feedback and Spot Process Issues Every process professional knows that some of the best improvement opportunities are hiding in plain sight — buried in customer complaints, support tickets, escalation emails, and chat logs. But most...