Meet the Author: Shelley Sweet, renown BPM expert and author of The BPI Blueprint

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Featured Speaker(s)

Gregg Rock
Editor & Founder, DBizInstitute.org, BPMInstitute.org & BAInstitute.org
With over 25 years experience building and creating professional communities, Gregg Rock is recognized as an industry leader in professional training and education vital to helping enterprise organizations support their transformation initiatives. His work has been recognized in the Wall Street Journal, Fortune Magazine, Financial Times, CIO Magazine, and New York Times. Throughout his career Gregg has developed communities, hosted executive networking forums and the formation of advisory boards on topics ranging from IT security and outsourcing to multimedia and Y2K, but is most widely associated with his accomplishments in the areas of Business Process Management (BPM), Digital Business (DBiz), Business Architecture (BA), and Cloud Computing. BPM in particular is a widely accepted approach for designing enterprise organizational and information systems. This focus on process-related skills is creating demand for BPM content, collaboration, and training resources by corporations—a niche Gregg has spent years to fill. In 1997, Gregg founded BrainStorm Group and the network of BrainStorm Communities, consisting of discipline-specific web portals for BPM, BA, and SOA practitioners to network and receive education, professional training online and through live in-person events. This has enabled over 100,000 practitioners from over 125 countries to collaborate and share best practices, online and face-to-face. BrainStorm Communities feature a comprehensive suite of member services including newsletters, discussion groups, blogs, virtual and live events, live and online training, certificate programs, and professional certification. During his tenure, Gregg has produced more than 100 industry events in North America, South America, EMEA, and Australia attended by over 300,000 professionals. He led the development of the Certified Business Process Management Professional program. Harnessing the collective intelligence of leading BPM subject matter experts, this certification establishes an objective evaluation of a BPM professional’s knowledge, skill, and ability. He recently led the launch of BrainStorm's newest Community, focused on Digital Business and Transformation - DBizInstitute.org. Gregg also earned his private pilot license in 1991 and remains an active member of Aircraft Owners and Pilots Association (AOPA). When not flying, he’s active in his community and enjoys coaching little league, soccer, and lacrosse for his children.
Shelley Sweet
Faculty Member, BPMInstitute.org and President, i4 Process
Ms. Shelley Sweet is a Faculty Member of BPMInstitute.org and President of I-4 Process (Ideas, Involvement, Implementation, Impact) in Palo Alto, California. www.i4process.com Shelley works with companies that need to transform the way they do work and use information. She provides a unique method of modeling processes and analyzing data that accelerates operational improvements, and builds leaders and employees who sustain process excellence. She is the author of a new book, The BPI Blueprint: A Step-By-Step Guide to Make Your Business Process Improvement Projects Simple, Structured and Successful, which is available on Amazon.

The BPI Blueprint provides you with a detailed plan of action to create results the first time, inspire leaders of business processes, and build invigorated skilled teams. So if you’re looking for a simple, no nonsense, guide to help you develop and manage effective Business Process Improvement projects, regardless of your experience level, you’ve got the right book.

In this conversation we will explore why Shelly wrote the book, how it’s different from other books in the field, what you’ll learn from the book, and how you can use its practical guides to make your projects easier and more successful. 

We’ll talk about the audience for the book (it’s for more than BPM practitioners), and specific topics that can help your BPI projects, including:

Getting Started

  • The importance of stating the business need and having it be aligned with the overall strategy and important to the Process Owner for the business process improvement (BPI) project.
  • Identifying a Process Owner for each BPI project, even if your company does not have that word in its vocabulary.
  • Building a charter because the charter has the critical initial components in one place.

Team Make-Up

  • Leaders – There are four leaders that are important for any BPI effort, the Executive Sponsor, the Process Owner, the Project Lead, and the BPM Team Facilitator. 
  • Team Resources – The team is made up of 2-6 members beyond the leaders – Subject matter experts, a data person, an IT person, and a Maverick.  Having an ongoing team is important, which some of you might not realize.  It builds synergy for better solutions and ensures successful execution.

Metrics are Important

  • The book explains what metrics are important to understand the current situation, analyze the current model, measure the improvements, and monitor the ongoing process. 
  • One to two measurement categories are set for each improvement target in the charter and then the team gathers the baseline quantitative values and the Process Owner stipulates the success values.

Keeping the BPI Project on Track

There are many techniques to keep the project on track, and in the interview I enumerate three:

  • How to make sure you are selecting the right process to work on for your company or function
  • Key ways to get stakeholders involved in the improvement effort
  • How to keep you BPI project on schedule – a disciplined approach to the project, which has dates and deliverables established from the start.

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Everyone starts here.

You're looking for a way to improve your process improvement skills, but you're not sure where to start.

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