The integration of Operational Excellence, which relies on a proven, systematic set of tools in Lean Six Sigma, and Business Process Management (BPM), which relies on a systemic view and a technology enabled approach is likely to create greater value for both customers and the company. The integration and consolidation of these two approaches to process improvement will not only identify and eliminate waste, it will also align and better utilize information systems, promote cross departmental collaboration and keep the customer front and center throughout.
When BPM is integrated with Lean Six Sigma there is a greater chance that the new value added activities can be automated and institutionalized such that people say “this is how we do things around here.” Take advantage of pairing Lean Six Sigma with BPM to better cope with increasing complexity. Know that the integration of BPM and Lean Six Sigma will enable key conversations at the senior leadership team level on not just doing things right – but also “doing the right things.”
Listen to Marvin Wurtzel and Gregg Rock discuss the benefits of integrating OpEx and BPM and to learn:
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