Learn How the US Treasury Manages Consumer Complaints Using BPM

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This webinar showcases how government agencies are using Business Process Management (BPM) to overcome the challenges of a shrinking economy, while still delivering, and improving, services.

In response to a heightened sense of citizen engagement, government agencies are striving to deliver improved transparency in addition to quality services. At the same time, shrinking budgets demand that agencies do more with less.

This webinar showcases how government agencies are using Business Process Management (BPM) to overcome the challenges of a shrinking economy, while still delivering, and improving, services.

In response to a heightened sense of citizen engagement, government agencies are striving to deliver improved transparency in addition to quality services. At the same time, shrinking budgets demand that agencies do more with less. At times like these it is more important than ever for agencies to leverage process improvement to drive cost and inefficiency out of core functional areas, while simultaneously improving visibility and governance.

Please join us and hear featured speaker, Jacquie White, of the US Treasury, discuss how the Office of Thrift Supervision (OTS) is using Appian’s BPM Suite to manage consumer complaints and increase government transparency, accountability and efficiency.

Malcolm Ross, Appian’s Director of Product Management, and Chris O’Connell, Appian’s Director of Federal Services, will provide an overview of the Appian Enterprise BPM Suite and share government case studies demonstrating BPM’s value in connecting the people and systems involved in public-impacting processes to:

  • Provide the right information to employees and citizens in real-time for better decision making
  • Support citizens through a unified multi-channel strategy
  • Facilitate seamless integration of core systems to become more agile
  • Comply with multiple regulations while securing personal information and maintaining consumer privacy

Featured Speaker

Jacqueline White, Information Management & Technology Services Specialist, Financial Data Systems, Office of Thrift Supervision, Department of the Treasury

Organization Overview: The OTS is an office within the Department of the Treasury and is the federal bank regulator and supervisor of a dynamic and diverse industry of savings associations and their subsidiaries across the nation. The OTS also oversees domestic and international activities of the holding companies and affiliates that own these thrift institutions. The OTS examines each savings association every 12-to-18 months to assess the institution’s safety and soundness, and compliance with consumer protection laws and regulations. In addition, examiners monitor the condition of thrifts through off-site analysis of regularly submitted financial data and regular contact with thrift personnel.

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