How Ricoh is using BPM to Drive Continuous Improvement

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Featured Speaker(s)

Declan O'Reilly
Business Excellence Manager, Ricoh Australia
Declan is an accomplished Senior Manager who holds extensive experience in CRM, ERP, Data Analytics, Business Improvement and Financial Control. His primary focus is driving continuous improvement through technology, process and training. With a strong IT background, Declan understands technology and integration with business processes and the importance of managing people through the change. He has over 15 years experience with ERP and Business Intelligence (BI) systems and has specialist knowledge of Salesforce.com and Promapp have implemented into Ricoh. Declan holds an Honours Bachelor Degree in Business from the University of Limerick, Ireland and is certified in Salesforce, PRINCE2 and Lean.

Join this webinar to learn how global technology leader Ricoh Australia has successfully introduced a standardized approach to process mapping. Declan O’Reilly, Business Excellence Manager at Ricoh will provide a first-hand account of their process mapping journey, sharing lessons learned and some of the immediate benefits the organization has realized including:

  • More effective process creation, capture and communication
  • Empowering teams across the organization to deliver a consistent customer experience
  • Simplifying external and financial audit processes
  • Ensuring adherence to quality and compliance requirements critical to their carbon neutral status
  • Better management and communication of client SLAs

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