Collaborative BPM in Financial Services

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Featured Speaker(s)

Business Relationship Manager - Product Lifecycle Management, Chevron Corporation
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Struggling to get a grip on technology applications in the financial services and insurance space? Join leading IT research firm Forrester and Appian and as they explore modern process-based technologies and approaches.

Recent advances in Business Process Management (BPM) software coupled with proven best practices are having a tremendous positive impact on process-based areas across the enterprise. Rules engines and workflow systems are being replaced by sophisticated BPM platforms that enable business to respond with greater speed to ever-changing market conditions.

Struggling to get a grip on technology applications in the financial services and insurance space? Join leading IT research firm Forrester and Appian and as they explore modern process-based technologies and approaches.

Recent advances in Business Process Management (BPM) software coupled with proven best practices are having a tremendous positive impact on process-based areas across the enterprise. Rules engines and workflow systems are being replaced by sophisticated BPM platforms that enable business to respond with greater speed to ever-changing market conditions. Loan origination, revenue recovery, exception handling, and order management is just a few of the areas where companies are seeing immediate return on investment.

Join us on October 31, 2007 at 11:00AM EST and hear Mary Pilecki, Senior Financial Services Specialist at Forrester and Michelle Dufty, Product Marketing Manager at Appian, discuss real-world examples, success stories, and traps to avoid when considering BPM technology.

Mary Pilecki, Senior Analyst, Forrester Research

Mary Pilecki is a senior analyst whose research focuses on processes and technologies for retail financial services institutions. Her coverage includes business process management (BPM) and customer relationship management suites as tools to improve the customer experience across all channels. Mary is currently focusing on the technology and processes for optimizing sales and service delivery in the human-centric channels.

Michelle Dufty, Product Marketing Manager, Appian

Michelle is a seasoned professional with more than 12 years experience in the BPR/BPM space. Michelle spent her early years facilitating business process re-engineering engagements with large corporations as a consultant with both Ernst and Young and Andersen Consulting. Michelle then joined the software industry as a product manager for workflow based solutions.  She spent over three years designing BPM based compliance solutions and spent a year consulting with a large secondary mortgage institution on Sarbanes-Oxley. Currently Michelle is the Product Marketing Manager at Appian where she defines and markets BPM based solutions with a primary focus on compliance and Financial Services organizations.

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Featured Certificate: BPM Specialist

Everyone starts here.

You're looking for a way to improve your process improvement skills, but you're not sure where to start.

Earning your Business Process Management Specialist (BPMS) Certificate will give you the competitive advantage you need in today's world. Our courses help you deliver faster and makes projects easier.

Your skills will include building hierarchical process models, using tools to analyze and assess process performance, defining critical process metrics, using best practice principles to redesign processes, developing process improvement project plans, building a center of excellence, and establishing process governance.

The BPMS Certificate is the perfect way to show employers that you are serious about business process management. With in-depth knowledge of process improvement and management, you'll be able to take your business career to the next level.

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