Round Table particpants asked Tom their most pressing process questions in this Round Table “Ask The Experts with Tom Davenport”. Tom is the Renowned Author and Professor, Institute for Process Management at Babson College.
When AI Performs Work, BPM Matters More
AI is already helping people with process work. It can summarize notes, draft documentation, analyze feedback, prepare recommendations, and support decisions. For many organizations, that is where the AI conversation begins. But it is not where the conversation ends....

















