Ask The Experts with Tom Davenport

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BPMInstitute.org
Business Relationship Manager - Product Lifecycle Management, Chevron Corporation
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Round Table particpants asked Tom their most pressing process questions in this Round Table “Ask The Experts with Tom Davenport”. Tom is the Renowned Author and Professor, Institute for Process Management at Babson College.

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Most process teams capture meeting notes. Few ever use them to improve their processes. That’s a missed opportunity. Meeting transcripts and summaries are rich with clues — recurring issues, delays, handoff gaps, or suggestions that surface week after week but never...

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