Singularity is a private company focused on BPM solutions for the capital markets, government, and telecommunications sectors. Founded in 1994 with headquarters in Ireland, Singularity now boasts 200 employees and offices in New York, London, Singapore, and Hyderabad. The company’s BPM Suite, called the Singularity Process Platform, was launched in 2000 and is now at version 3.5. In addition to the core platform, Singularity offers specific industry solution accelerators such as customer onboarding and “Know Your Customer” for financial services, customer provisioning and billing for telco, and benefits case management for public sector. Solution delivery is based on a rapid iterative methodology called ASAP featuring competing “hothouse” design proposals.
Within the BPMS landscape, Singularity stands out in its support for case management processes, including ad hoc activity flow, content management and collaboration features, as well as a commitment to business-friendly “zero-code” solution design. Executable process designs are intended to be intuitive to business users, with design tool features such as handprint recognition and electronic whiteboarding aimed at including business in the development of process implementations.
Singularity also has added features that enable process solutions to be “self-optimizing” in the sense that they can adapt to runtime conditions and adapt on the fly, without manual intervention. Singularity Optimizer uses performance data in real time to determine the current state of the system and activate changes such as triggering a new process to eliminate a backlog, or simply to identify potential process enhancements.
