This Research Brief highlights a selection of the findings from the BPMInstitute.org’s State of BPMSM Research. It reviews the process and data complexity challenges associated with automating mission-critical processes and extending them to a company’s remote employees, customers, partners and suppliers. It explores the support requirements for those people who are disconnected from the home office.
Don’t Just Add AI to the Old Workflow. Rethink the Work.
Once organizations see where AI is already supporting process work, the next question is not simply, “Where else can we use it?” The better question is: What should the work become now that AI can help with part of it? That distinction matters. Adding AI to the Old...
