This Research Brief highlights a selection of the findings from the BPMInstitute.org’s State of BPMSM Research. It reviews the process and data complexity challenges associated with automating mission-critical processes and extending them to a company’s remote employees, customers, partners and suppliers. It explores the support requirements for those people who are disconnected from the home office.
How to Use AI to Identify Process Improvements from Meeting Notes
Most process teams capture meeting notes. Few ever use them to improve their processes. That’s a missed opportunity. Meeting transcripts and summaries are rich with clues — recurring issues, delays, handoff gaps, or suggestions that surface week after week but never...
