According to Business Week’s Bruce Nussbaum, “There is, in fact, a whole new generation of innovation gurus. They are not the superstars of the ’90s, such as Clayton Christensen, who focused on what might be called macro-innovation – the impact of big, unexpected new technologies on companies. The new gurus focus more on micro-innovation – teaching companies how to connect with their customers’ emotions, linking research and development labs to consumer needs, recalibrating employee incentives to emphasize creativity, constructing maps showing opportunities for innovation.”
How to Scale BPM in Your Organization: From Small Improvements to Enterprise-Wide Initiatives
Transitioning from localized BPM projects to an enterprise-wide approach can feel both exhilarating and daunting. While small-scale process improvements are valuable for quick wins, the true power of Business Process Management (BPM) emerges when it shapes an entire...
