The business world is about to enter another cycle of major change. This cycle will definitely change every part of business operations and the way companies interact with customers. The driving forces are not only automation and advance technology but most importantly, the pace at which both are changing.

The question is “does your company have the ability to take advantage of the hyperautomation revolution that has started?”

You have all heard of hyperautomation, hyper digitalization, and hyper technology revolution. By whatever name it is called in your organization, it is here and it is fast becoming a force you will need to reckon with.

I have spent the last 30 years evangelizing about the importance of well understood processes. We formalized the UPN (Universal Process Notation) approach which was based on SSADM. And we built a process mapping software vendor in the UK which was acquired by US process automation player and I now live in San Francisco where I have become an avid student of “the Silicon Valley way”.  

After a year or two off, I got 3 of the founders back together and we have launched a company which aims at helping the Fortune 5Million, not just the Fortune 500, to do a better job of systems implementation. At the heart of that is better process documentation. And the sweet spot is Salesforce.com implementations.

Why? Because it is a massive market that has an unmet and growing need. We can make a big difference helping every company achieve and maintain operational excellence. And because we can.

Growing pains

Gartner introduced the concept of Hyperautomation in 2019 as the key trend for 2020. What is it? Well, it’s simply the combination of different technologies to carry out the end-to-end automation of an organization’s processes by integrating technologies such as robotic process automation (RPA), intelligent business process management (IBPM), machine learning, and artificial intelligence (AI).