In the past, large IT projects would deploy new applications or upgrades and be considered failures not because the technology failed but because the impact to the business wasn’t fully understood or even considered as a criteria for the success of the project. Similarly, many process improvement initiatives would meet the same fate because they focused on the execution of business tasks and, if technology was considered at all, it was identified for a potential and separate future IT project. Unfortunately by the time the project was approved and the funds allocated the original
