Articles

Customer Experience: Expectation & Execution

Author(s):

Ian Gotts

Founder & CEO, Elements.cloud

Process maps are a valuable way to identify waste and streamline operations. This is especially important as every organization has accelerated their digital transformation efforts. In the first few months when COVID-19 drove every customer online, they were happy with a patchy digital experience. The first organizations to get a service up and running gained massively as there was limited competition. But a year on, most organizations have some online service so customers are now able to be selective. They are choosing organizations that have a great online experience. What does that mean? Expectation and execution. The promise of the website is delivered by the back office.

How Low-Code Platforms Can Aid Intelligent Business Process Management

Author(s):

Dr. Setrag Khoshafian

Principal and Chief Scientist, Khosh Consulting

Editors Note: DBizInstitute is excited to share this article, written by Dr. Setrag Khoshafian, with our community and in advance of his new book release. Keep an eye on our website as we share additional articles in the coming months written by Setrag, as well as a pending Meet the Author webcast to discuss his new book ‘How to Alleviate Digital Transformation Debt’ expected to air Fall 2021. Be sure to pre-register! This article was originally published on VentureBeat.com on April 25, 2021.

No-code/low-code: Why you should be paying attention

Author(s):

Dr. Setrag Khoshafian

Principal and Chief Scientist, Khosh Consulting

Editors Note: DBizInstitute is excited to share this article, written by Dr. Setrag Khoshafian, with our community and in advance of his new book release. Keep an eye on our website as we share additional articles in the coming months written by Setrag, as well as a pending Meet the Author webcast to discuss his new book ‘How to Alleviate Digital Transformation Debt’ expected to air Fall 2021. Be sure to Pre-register for the webcast! This article was originally published on VentureBeat.com on February 14, 2021.

Project Management: The Deja-Vu Problem

Author(s):

Tony Rose

Faculty Member, BPMInstitute.org and Vice President, OpEx and Continuous Improvement, CRST

Too often in Project Management roles, we experience a sense of deja-vu: the unshakeable feeling that we’ve been here before and we’ve done this already. After we successfully complete projects, we charter new ones with a never-ending focus on continuous improvement. However, astute Project Managers often start to notice that these new projects are re-runs of the same patterns. Teams face the same obstacles, solve the same problems, and even re-trace the footsteps of earlier projects that didn’t “stick” after the previous project team had declared victory.

The conversation between friends that follows below will be familiar to Project Managers who recognize these patterns. I hope that by sharing our conversation about Business Process Management, you will also have success in disrupting the deja-vu problem we faced.

Hyperautomation – Are You Ready to Adapt?

Author(s):

Daniel Morris

Managing Principle, Wendan Consulting

The business world is about to enter another cycle of major change. This cycle will definitely change every part of business operations and the way companies interact with customers. The driving forces are not only automation and advance technology but most importantly, the pace at which both are changing.

The question is “does your company have the ability to take advantage of the hyperautomation revolution that has started?”

You have all heard of hyperautomation, hyper digitalization, and hyper technology revolution. By whatever name it is called in your organization, it is here and it is fast becoming a force you will need to reckon with.

Hyperautomation, Disruption, Continuous Business, and Digital Transformation are the Foundations of the Future

Author(s):

Daniel Morris

Managing Principle, Wendan Consulting

We have entered the age of hyperautomation – the release of advanced new technologies is constant and is changing the world as we know it today. These advances are in automated capabilities, in automated tools, and in wonderful new technologies that will affect our lives in untold ways. These untold ways are the opportunities we all have before us – if we are bold enough to innovate.

We are seeing wonders released almost every day and mature into capabilities that are changing how we live and play. Holographic imaging and robot surgeons are just the tip of the technology iceberg. Autonomous cars and trucks are starting to be used and voice interaction will soon support AI interaction as computers think independently to do things for us.

Operational Excellence 2.0: Invented in Silicon Valley?

Author(s):

Ian Gotts

Founder & CEO, Elements.cloud

I have spent the last 30 years evangelizing about the importance of well understood processes. We formalized the UPN (Universal Process Notation) approach which was based on SSADM. And we built a process mapping software vendor in the UK which was acquired by US process automation player and I now live in San Francisco where I have become an avid student of “the Silicon Valley way”.

After a year or two off, I got 3 of the founders back together and we have launched a company which aims at helping the Fortune 5Million, not just the Fortune 500, to do a better job of systems implementation. At the heart of that is better process documentation. And the sweet spot is Salesforce.com implementations.

Why? Because it is a massive market that has an unmet and growing need. We can make a big difference helping every company achieve and maintain operational excellence. And because we can.

Growing pains

Coming out of the Pandemic Business Slowdown

Author(s):

Daniel Morris

Managing Principle, Wendan Consulting

…or Maybe Shutdown Would Describe it Better: A Case Study

There is no consistency to the business shutdown between states, counties, industries or anything I can think of. Each governor handled it differently and most of the time the rules really didn’t make sense. But one thing is clear, the governors are not through yet as each listen to their own physicians and advisors- each of whom have their own ideas. It seems that with each spike, large or small, the lockdown is back on. And we may be heading into another lockdown as winter approaches.

This article is not about politics or the Pandemic itself. It is about the yo-yo response that companies have to live with and if possible, not only stay in business but find a way to thrive – and some are thriving while others die.

Introducing Agile BPM

Author(s):

Joanne Carswell

Faculty Member, BPMInstitute.org, Agile SME

Here at BPMInstitute (BPMI), we’ve taught agile business analysis and business process management courses to numerous Business Analysts and BPM practitioners. A frequent question from our students continues to be – can we apply agile to business process management?

The answer is YES! By combining agile with BPM, you can create agile BPM to benefit your organization with more efficiency, consistency, and quality in your BPM initiatives.

Most importantly, you will deliver value to your process users more frequently.

This new methodology is created by applying the agile values, principles, and concepts to BPM initiatives and projects. The agile software development life cycle becomes the agile BPM delivery life cycle. Agile ceremonies and techniques are adapted for use in BPM; BPM techniques benefit from having agile concepts applied to them as well.

Business Process Management in a Digital World – Trends and Predictions

Author(s):

Dr. Mathias Kirchmer

Managing Director | Co-CEO, BPM-D

Most organizations have started or at least planned digital transformation initiatives [12]. New digital tools are available with increasing regularity – and many of them have the potential for a major impact on business processes. Hyper-Automation has become a reality which changes the way business processes are organized and executed significantly. However, only a small number of organizations have their business processes sufficiently under control to realize the full potential of new digital technologies and the related transformation [7] [3]. Appropriate business process management (BPM) capabilities, delivered through the process of process management, have a significant impact on the value achieved through digitalization initiatives [2]. Digital transformation continues to shape the BPM Discipline. Here are four key trends and predictions: