Articles

Smarter Systems: Applying Decision Management

Author(s):

Gagan Saxena

VP Consulting & Principal Consultant, Decisions Management Solutions

All systems are active participants in business decision making to some degree.

The logic coded into business systems allows a level of ‘smartness’, and this is then amplified by the decision logic used by users – resulting in smart business operations. So, if we want to make the entire business operations smarter, we need to focus on decision making across systems and their users. Business Decision Management seeks to explicitly define and improve operational decisions; and to automate them through targeted deployment of sophisticated decision management technologies like Business Rules Management, Advanced Analytics and Optimization.

Business Architect, Enterprise Architect and Business Transformation

Author(s):

Ganesh Balasubramaniam

Director - Business Architecture, OptumHealth

Businesses are under constant challenge to deliver growth and profitability. Business process improvements and other enterprise quality initiatives are vital for the enterprise to do more with less, but they are not sufficient. When businesses feel there is opportunity for transformation, they may engage a business architect. Many organizations do not have the benefit of established architecture processes and architecture governance for the enterprise, which makes the task of the business architect even more difficult. It becomes incumbent on the business architect to educate and navigate stakeholders through architectural aspects of business transformation.

Building a Process Catalog: Final Steps

Author(s):

Karen Tricomi

Consultant, The Process Geek

This is the final article in my series on building a process catalog for the organization in which I work. For reference and context, you can find the first three articles at these links: Building a Process Catalog: The Journey Begins; Building a Process Catalog, The Ongoing Journey; and Building a Process Catalog: Moving Ahead.

As we have wrapped up the calendar year, the Process Catalog that we began last October finally can be completed. Below is a brief recap of the stages we’ve gone through to get the catalog to the current state.

The Role of Decision Modeling in Business Decision Management

Author(s):

James Taylor

Faculty Member, BPMInstitute.org and CEO and Principal Consultant, Decision Management Solutions

Decision Management, Business Decision Management as we call it here at the BPMInstitute.org, is both an approach and a technology stack for automating and improving business decisions.

Critical Success Strategies for New Change Management Leaders

Author(s):

Deborah Turturici

President - Sr. Business Enterprise Architect, Ability-Alliance Group, LLC.

You have been promoted to a new change management position. You’re not sure of how you are going to meet the challenges ahead. All you know is that all eyes are on you and you only have a short time to get your strategies in place and operational. The actions you take will largely determine whether you succeed or fail. You will either move Change Management support forward or lose this opportunity to show its longer term value and yours.

Understanding Business Vocabulary: A Business Architect’s Perspective

Author(s):

Frank Fabian

Owner, Frank Fabian Group

During the recent assessment of an organization, the topic of CM popped up as a reoccurring theme when it came to problems being experienced throughout the organization. The one thing that became exceedingly clear was that everyone’s definition for CM was very different. One of the prime roles for any business architect is to make sure they are looking holistically across the organization and that everyone is working from the same vocabulary. This is not the first time I am running into the topic of “CM” as a source of chaos.

Government Transformation Depends On Dynamic Portfolio Management

Author(s):

Ken Mullins

Senior Principal, MITRE Corporation

“We can’t solve problems by using the same kind of thinking we used when we created them.” – Albert Einstein

In the 21^st century, government transformation initiatives have become increasingly more common, rather than exceptional. Some ambitious public sector initiatives turn out to be at least partially successful, though many others do not. Even when transformation success is declared, the outcome is often plagued by significant limitations that must be dealt with for many years.

Business Architecture: The Real Tie that Binds

Author(s):

William Ulrich

President, TSG, Inc.

Jim Rhyne

Principal Consultant, Software Renovation Consulting

By William Ulrich & Jim Rhyne

A recently published article entitled “Business Capability Architecture Is the Tie that Binds All” discussed how to use business capabilities to tie business strategy, enterprise change, and project portfolio prioritization.[i] We concur that strategy, enterprise change, and portfolio management are managed more effectively using business architecture, and agree that capabilities are a component of business architecture However we view the article’s notion of “business capability architecture” as being incomplete. We will discuss why this concept is incomplete and how it can be extended through value mapping.

A Process Based View of Customer Experience

Author(s):

Andrew Spanyi

Faculty Member, DBizInstitute.org and Managing Director, Spanyi International

A recent article in HBR informed readers on the “truth” about customer experience[i]. The authors argued that it’s not enough for organizations to excel at key touch points with customers – instead organizations need to understand and skillfully manage the entire customer journey. While this is true – and might be a new revelation for some readers – it should come as no surprise to those of us who have practiced a customer focused, process based view of business.

A process based view of customer experience is much more than just creating a roadmap of a customer journey; it also involves shaping what the organization measures and manages. Let’s consider how a process based view of customer experience can benefit service providers such as phone, internet, cable, and utility companies. The customers of such service providers have a set of very simple needs; including,

Government Transformation Depends On Dynamic Portfolio Management

Author(s):

Ken Mullins

Senior Principal, MITRE Corporation

“We can’t solve problems by using the same kind of thinking we used when we created them.” – Albert Einstein

In the 21^st century, government transformation initiatives have become increasingly more common, rather than exceptional. Some ambitious public sector initiatives turn out to be at least partially successful, though many others do not. Even when transformation success is declared, the outcome is often plagued by significant limitations that must be dealt with for many years.

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