Articles

The BPM-Discipline: The Strategy Execution Engine for the Digital World

Author(s):

Dr. Mathias Kirchmer

Managing Director | Co-CEO, BPM-D

As a recent research study of The Gartner Group shows , only 13% of business meets their strategic goals [1]. This means 87% of organizations prepare strategic plans and related objectives —but they don’t deliver on their strategy, at least not fully. This situation will get even more challenging with the intensifying digitalization and the adjustment of strategies to this trend. Less than 1% of companies have prepared their business processes to realize the potential of our digital world according to the same study. Hence the risk of not executing successfully on a business strategy incorporating the opportunities of digitalization becomes even higher. A just release study by BPM-D, Widener University and the Universidad de Chile demonstrates that over 55% of companies have issues finding the right opportunities to benefit from digitalization or struggle with the resistance to change and the slow decision making [2].

Business Process in a Digital Ecosystem

Author(s):

Tom Tinsley

Enterprise Architect, eCompconsultants

What stories do you tell others about the early days of computers, before their capacity to process and store information vastly expanded? Do you express amazement at the fantastic state of current digital technology? What about the down sides? Do your stories also include the inconsistencies within applications that frustrate us all? Do you speak about the enormous cost and time required by software engineering processes to develop and maintain systems? Do you comment on the complexity needed for systems to communicate with other systems?

To improve your process modeling, you must measure it.

Author(s):

Glenn Smith

President, BPMPros LLC

You can’t improve something which you cannot measure. This is a basic tenet in six-sigma and many other process improvement methodologies. Yet few organizations even consider trying to objectively measure any aspect of the quality of the process models which they implement at the core of their process improvement initiatives. Fortunately, this is an area where the use of a BPM platform offers significant advantages over other technical approaches. The fundamental difference between a BPM solution and a traditional code solution is the existence of an explicit representation of the business process, including the steps, their sequencing, branching and looping, worker assignments and external interfaces. This process representation makes it possible to reason about the characteristics of a BPM solution in ways that are much more difficult with other technologies.

Low code apps: the future or nightmare

Author(s):

Ian Gotts

Founder & CEO, Elements.cloud

Low-code apps are maturing and being adopted in more and more corporations – often taken in by the business users. IT often sees them as threat and a risk. But they can help IT and make them able to be more reactive and supportive to the business users’ needs. But, are they too much power in the hands of citizen developers who are fragmenting the IT architecture? However, cloud low code apps mean that IT will struggle to control their growth/usage. This article explores the pros and cons and the right reaction from the CIO.

The business is now in control
Now that every organization is dependent on technology, Line Of Business(LOB) management are more aware of the capabilities and potential for technology to drive transformational change before their business is undermined by a more nimble, technology enabled start-up.

The Pragmatic Business Architect: Lessons from the Field

Author(s):

Dean Heltemes

Senior Director, Ameriprise Financial

Something I have noticed that seems to be lacking in the field of business architecture is pragmatism. Many BA’s I speak with are frustrated at the difficulty they are having in expanding their business architecture practices and in building relationships with business leadership. I believe this is often rooted in unrealistic expectations built from reading BA literature, listening to exaggerated success stories at conferences, and the assumption that what worked somewhere else will work for their company. To all aspiring business architects out there, let me give you a tip: be realistic. Business architecture is definitely more art than science. The following are five examples of how to pragmatically approach working with the business.

Case Study: Living Processes Drive Continuous Improvement at Ricoh

Author(s):

Ivan Seselj

CEO, Promapp

Ricoh is a global technology company, best known for its familiar range of office equipment and services including printers, projectors, document management systems and IT services. Headquartered in Sydney, Ricoh Australia maintains branches in all mainland capital cities.

New services herald a time of change
In the last five years, Ricoh’s Australian operations have been through enormous change. Acquisitions and expansion into new markets, including the development of highly successful professional services and IT services arms, have resulted in the company doubling in size since 2010. Headcount has risen to over 1,100 employees. Major new customers have signed on with the company. To accommodate their needs, many new processes have been developed and old ones changed.

Declan O’Reilly, Business Excellence Manager, describes it as an exceptionally busy period and one that has been dramatic in terms of change.

White Space Forever

Author(s):

Alan Ramias

Partner, Performance Design Lab

The title of the book that made Geary Rummler and Alan Brache authorities in the emerging field of process improvement and management back in 1990 was Improving Performance, but it was the subtitle (How to Manage the White Space on the Organization Chart) that caught attention. Decades later, people still refer to it as the “white space” book; that was why Geary’s 2009 follow-up to Improving Performance was entitled White Space Revisited.

Today the term “white space” has entered common parlance. There are even a couple of consulting firms using the term in their names. It’s come to mean any general lack of connection between things that should be connected. But its original meaning still has value for BPM and Operational Excellence.

Cornerstones of a Business Architecture Practice

Author(s):

Whynde Kuehn

Principal, S2E Consulting Inc.

Whether driven by top-down mandate or won through demonstrated bottom-up success, there is a point when business architecture achieves “enough” acceptance within an organization to formalize an internal practice. While there are many steps to take throughout the journey of establishing and maturing a business architecture practice, there are four cornerstones that when put into place, can accelerate the process and create significant clarity.

The Need for Formalization
As business architecture’s footprint expands within an organization and as the team grows, there is an increasing need for:

Lean Six Sigma and Business Process Management – Better Together

Author(s):

Marvin Wurtzel

Faculty Member, BPMInstitute.org and Principal Consultant, Marvin M. Wurtzel & Associates, Inc.

Operational Excellence stresses the application of a variety of principles, systems, and tools toward the sustainable improvement of performance through process improvement.

This management philosophy is based on applying methodologies, such as BPM and Lean Six Sigma. The focus of Operational Excellence goes beyond the traditional event-based model of improvement toward a long-term change in organizational culture.

One of the most powerful ways to improve business performance is combining business process management (BPM) methods with Lean Six Sigma methods. BPM emphasizes process improvements and automation to drive performance improvement, while Lean Six Sigma uses statistical analysis to drive quality improvements. The two methodologies have been considered by times to be mutually exclusive, however, some savvy companies have discovered that combining BPM and Lean Six Sigma can create dramatic results.

BPM Basics

Building a Process Based Organization

Author(s):

David Hamme

Managing Director, Ephesus Consulting

Nowadays it seems every mid to large size company is getting clipped at the knees. For example, take the tech industry. Not ten years ago, the industry was dominated by household names including Intel, IBM, Microsoft, Cisco Systems, and Oracle. With the passing of years their core businesses have eroded as upstarts nabbed market share. Today, those maintaining their market position often do so only through the acquisition of their smaller rivals. Their internal growth engines are sputtering if not dead. Why? The issue is not that these tech giants don’t have the resources to compete. Nor is it that they don’t have experienced leaders and talented workforces. They simply are unable to adjust their product portfolios to seize market opportunities. Burdened by traditional corporate structures and business practices, when sparks of innovation flare up they are quickly dowsed by the corporate bureaucracy.

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