Let me start with a definition of agile as it applies to operating models or processes: “being able to turn on a dime for a dime” and “being able to change faster and more cheaply than your competitors”.   These phrases are taken from, who was part of the team who coined the term agile as being relevant to the lean and six sigma community.  In this community, agile is associated with short-period (often six-week), test-and-learn projects, at the end of which priorities and direction can be reset based on what has been learned.  It is also associated with “minimum viable product”: the way of testing a new idea.

In today’s demanding business environment that rewards flexibility, speed, quality, efficiency, effectiveness and innovation, a strategically competitive middle- and back-office strategy and its operational execution can be a roadmap to achieve sustainable competitive advantage. Business Process Management (BPM) helps an asset management company achieve these characteristics in the components of its value chain.  Applying the BPM discipline achieves measurable process improvements that lead to organizational performance improvements in the middle- and back-office.

Middle- and BACK-OFFICE challenges

Delivering Agile Projects within Structured Project, Process and Quality Management Frameworks

The most important factor in successful Agile adoption (and expansion) is aligning it to the culture, standards and constraints of your organization.  Even the most effective Agile project work risks losing executive support if it cannot meet the overarching management, compliance, administrative and reporting structures established by the organization.  Unless you are in the unique position of being able to adjust your organizational structures to suit the flexibility of Agile approaches, you will need to find a way for your team’s Agile work to comply with these corporate standards.  Thankfully, this is an achievable goal, although it may take some creative thinking to make it work within your specific organizational constraints.

Once you have your current state model, what do you do with it? How do you share it with the Process Owner and Executive Sponsor and spark their interest? My experience is that executives looking at a model that is 30 to 60 steps long are impressed and say something like, “Wow, that process is complex. I can see it has a lot of steps which could take a long time.” But they are not interested in reviewing every single step and getting into the details.

Tell me if this sounds familiar. Organization A decides to adopt Agile methods and begin the lengthy and possibly (probably) expensive transformation process. In doing so they engage in lots of training, read books, attend conferences and listen to webinars. They engage a consulting organization to help coach the change. But, after a period of time has gone by someone brilliantly asks, “So, are we better for having done this?” Great question. Many companies have no idea whether or not these Agile methods are actually helping the bottom line and the way we deliver overall. We figure that if teams are sprinting and doing retrospectives we must be better. If teams are co-located and I see sticky notes on the wall, we must be better.

Projects create a maelstrom of documentation – charters, workplans, issues logs, process flows, requirements, solution designs, parking lots, and many more. With the deluge, invariably some of the documentation is relegated to the hard drive of death – hidden out of the view of those who might benefit from its availability.