BPM Maturity is Needed for Digital Business Success
The importance of a process orientation in driving digital business success has been recognized for some time. In the early days of digital – it was already recognized that leading companies succeed with digital by re-envisioning customer experience, operational processes and business models.
Gartner has also stressed the importance of BPM in digital transformation success and predicted that a deficit of BPM maturity may actually prevent 80 percent of organizations from achieving the desired business outcomes from their digitalbusiness strategies.
The main options for deploying digital are:
a) Find a digital tool and deploy it