This presentation is a case study on how a self- administered, self-insured non-profit was able to solve an archaic paperwork document problem by placing the Fund’s workflow under the control of BPM software and replacing paper folders with electronic folders and digital images of member correspondence and other documents. Smith discusses why the Fund turned to a BPM solution and how an imaging and retrieval system was integrated into its processes. Smith offered insights into the benefits the Fund experienced since implementation.

Remember all the hype given the things that were going to revolutionize IT and integrate everything? They never fulfilled their promise. There is good reason to think that BPM is not in the same category. The new integrated BPM suites really do work across the organization and the results companies are seeing are substantial.

Vollmer is a principal analyst in Forrester’s Enterprise Applications research group.

Coors Brewing Company started their BPM initiative with a top-down approach that supported the company’s strategic goals and vision. The goal is to institutionalize process excellence using a common BPM language and process models for the entire organization.

Debra Boykin is a Sr. Business Architect at Coors Brewing Company. She has over 25 years of experience specializing in the area of business architecture development.

Featuring: Gary Chan, Project Leader of IT, City of Walnut Creek, CA

As the industrial age emerged, it was the marshalling of capital that reigned supreme. Capital-intensive mass production led to such success that the barons, the Carnegies, Fords and Rockefellers, are household names to this day. Then as the making of things became widespread, attracting competitors from across the globe, capital-enabled mass production was no longer sufficient. Market differentiation became the magic sauce of success. Manufacturers began to segment markets and add features to their products to appeal to those market segments.

Featuring: Bill Chambers, Principal Analyst, Doculabs