Change isn’t easy. It’s not something most of us seek out. But for any company who intends to remain healthy and competitive in an increasingly global and electronic marketplace, change is continual and necessary. Market downturn or other external factors may force us to become more efficient at what we do. Other times the need for change comes from within – a response to new product or service offerings, system enhancements or reorganizations, for example.

“As the business grows, it gets increasingly difficult to know what is going on

 

Taking BPM applications to the next level involves more than buying a good BPM solution. The technology is important, but two things will make or break a BPM deployment. The first is creating customer value through the company’s enterprise-wide business processes and the second is understanding and managing the processes at the organizational and actual process activity level. To accomplish these the mindset of the whole organization must change.

Andrew Spanyi is the managing director of Spanyi International, a consulting and training company that operates in the field of organization and process design. He has worked with executive teams at global organizations assisting them to change the way they think about their business. He is the author of ‘Business Process Management is a Team Sport, Play It to Win!’

An interview with Bruce Silver- Principal, Bruce Silver Associates

Dr. Bruce Silver is an independent consultant and industry analyst specializing in enterprise content management and business process management technology. He writes the monthly “Business Rules” column for Transform magazine, as well as numerous white papers and reports available at www.brsilver.com. His new report, “The Manager’s Guide to BPM Software,” provides an in-depth review of BPM technology and vendor offerings.

I often find organizations trying to modernize application systems while concurrently retooling business processes. On the surface it would seem logical that business process redesign would precede major IT retooling initiatives, yet my experience suggests that organizations often begin modernization projects in the absence of a well articulated business process model.