Remember the “eight second” rule. Back when Internet transactions were new, consumers attempting to purchase goods and services online were stymied by poor website performance. Service outages and brownouts occurred seemingly at random with no connection to the high availability of the underlying systems. Business managers lived in fear of service outages becoming news stories and crashing high-flying stock prices.
The issue was lack of visibility. Management systems only monitored specific parts of the infrastructure making up the tiered web applications.


















