OpEx – PART OF or SEPARATE FROM Business Transformation?

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Trainer, Coach & Mentoir for Enterprise Excellence, Consultant and Trainer
Currently...Trainer, Coach & Mentor for Enterprise Excellence: Focus on Enterprise Excellence model linking methodology, tools and techniques of Operational Excellence/Lean Six Sigma with the guiding principles & behaviors of an organization to deliver Business Ideal Results. It’s all about driving successful Business Transformation and Strategy (PLAN THE BUSINESS), running the Day to Day business operations to Goals & Objectives, (RUN THE BUSINESS), while delivering Continuous Improvement and Innovation (SOLVING BUSINESS PROBLEMS). Experiences: 12 Years – Product & Process Technology Leadership experience in Chemical and Plastics Industry (Aldrich Chemicals, General Electric Plastics); 8 Years Global Sourcing/Supply Chain Management (GE Plastics); 19 Years as Six Sigma Quality Leader in Plastics, Insurance, Health Care Industry (GE Plastics, -GE Financial Assurance, and United Health Group) with the last 12 years in BioTech (Drug & Device … Nektar Therapeutics, Amylin Pharmaceuticals, and Bristol-Myers Squibb). Education: Ph.D.-Organic Chemistry; B.A. in Chemistry/Zoology/Computer Science; Lean/Six Sigma Quality…Certified MBB, Trainer & Facilitator; Change Management Leader… Certified in GE CAP® & Facilitation; Quality Training and Certification … Lean, DMAIC, DMADOV, and Change Management; Certified “Train the Trainer”.

By its very name, Operational Excellence (OpEx) has held a traditional operations approach in most corporate visions and as a result been strongest in manufacturing operations/production sites or within department/functional operational lines of organizations.

Does the traditional operational approach create a “Separate From” business strategic linkage in corporate visions?

Historical Deployment and Engagement of OpEx

From OpEx early days as Six Sigma and Lean – the methodologies, tools and techniques were leveraged as a continuous improvement mindset with Cost Savings as King although it has evolved over the years at mature organizations to include waste elimination, improved process flow & efficiencies, enhanced capacity, and a quality/compliance driver.

For an excellent background from an academic view of OpEx along with industrial perspective on deployment in the Pharmaceutical Industry, see Thomas Friedli book “Leading Pharmaceutical Operational Excellence” (1)

Joseph Paris has a similar view of OpEx Maturity deployment (2):


And in his upcoming book “State of Readiness – Operational Excellence as a precursor to being a high-performance organization” (2), some great historical background as well as a challenge to look beyond the traditional Kaizen-Lean-Six Sigma process improvement of OpEx to enterprise-wide strategy of system performance with many examples and anecdotes.

A Change Opportunity for OpEx to be PART OF and not SEPARATE FROM?

Business Transformation

More recently, organizations have a new mantra – Business Transformation. The very nature of global competition and customer expectations is forcing a shift to Customer Excellence while at the same time minimizing costs and driving efficiencies through traditional OpEx approaches. What has been driving Business Transformation? The Boston Consulting Group has had several in-depth analyses with consistent findings (3):


Although a lot has been said about Disruptive Technologies/Companies driving Transformations, as can be seen in many cases it’s a more organizational, financial, operational and/or growth focus. And from a starting market position, it covers the range of bottom to top performing companies in their industries.

With such fundamental reasons for Business Transformation, you’d think most companies would be successful in deployment. So why do most Business Transformations fail?

OpEx and Business Transformation – Engaging Cultural, Strategic, and Behavioral Challenges

The top four reasons that transformations fail (4):

1. Lack of well-defined milestones and business objectives

2. Lack of commitment by senior management

3. Employee resistance to the transformational change

4. Poor communication as to mission, vision, and new directions

Clearly, the ability to meet business challenges demands that companies and leaders inspire and align their organizations, create a sense of urgency and speed while balancing innovation and continuous improvement and always keeping an eye on Quality from a customer view while meeting the company vision milestones/objectives. This is evident in the dramatic shift in Top Investment Areas for 2016 by businesses (5):


So, how can OpEx be part of Business Transformation success challenge? A proposed model for consideration:


Key elements of this model:

  1. Business Strategy and Alignment requires a clear vision and plan. Best in Class companies have adopted the Hoshin Kanri (6) approach to this part of the model, i.e. “Planning the Business”.
  2. Leadership Engagement assures a business and customer focus on the outputs of mission critical systems and structures (called Key Process Indicators, KPIs). Many companies have adopted Lean Leadership principles from the Toyota Way of Leadership Development (7) in this part of the model, i.e. “Running the Business”.
  3. Behaviors and Empowerment is fundamental for successful deployment of (1) and (2) by setting the right Values and Behaviors (called Key Behavior Indicators, KBIs) for EVERYONE in the company (leaders, managers, and employees). Empowering employees for success through Lean Leaders as coaches and mentors who drive continuous improvement, innovation, and fully support the company vision with goals and metrics (both KPIs and KBIs) tied to Strategy then assures success (8).
  4. Operational Excellence has traditionally delivered by a data and process mindset focused on improving process KPIs. A sustainable culture shift by a focus on Change Management and KBIs is that opportunity to make OpEx “Part Of” transformational change. Fully integrating and leveraging Operational Excellence Lean Six Sigma and Change Management methodology, tools and techniques with Business Transformation elements 1-3 above completes the model, i.e. “Solving Business Problems and Advancing Business Opportunities”.

This “Next Level Evolution” model for integration of OpEx and Business Transformation is gaining acceptance under the broader concept of Enterprise Excellence.

What would you like to see in future articles on how Best-In-Class companies are leveraging the model of Enterprise Excellence for success?


(1) T. Friedli et. al. (eds.) Leading Pharmaceutical Operational Excellence, DOI 10.1007/978-3-642-35161-7_22 @Springer-Verlag Berlin Heidelberg 2013

(2) Operational Excellence Maturity Model, Joseph Paris, Jr. October 31, 2015. “State of Readiness Operational Excellence as Precursor to Becoming a High-Performance Organization” by Joseph F. Paris, Jr. ; Book release in May 2017.

(3) Boston Consulting Group, internal survey October 2015 of 80 respondents and 169 companies. “Transformation – Delivering and Sustaining Breakthrough Performance” edited by Lars Faeste and Jim Hemerling, @The Boston Consulting Group, Inc. 2016.

(4) Source: Economist Intelligence Unit, January 2011 global survey of 288 executives, more that 75% in organizations with annual income exceeding $1 Billion.

(5) PeX (Process Excellence) Network Special Report – Aligning Strategy with OpEx to drive Sustainable Enterprise-wide Transformation, 4th Biannual State of Industry Report, 2015-2016. In association with Appian, Bizagi, & IPM-Integrated Project Management companies.

(6) Hoshin Kanri Planning Articles

(7) Toyota Way Of Leadership – for a comprehensive overview, see the book: “The Toyota Way to Lean Leadership: Achieving and Sustaining Excellence Through Leadership Development by Jeffrey K. Liker, Gary L. Convis “.

(8) 30 Years of benchmark studies and evolution in the Shingo Model for Best-In-Class Performance has identified how to integrate the concepts of KPIs and KBIs to deliver business strategy and results.

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