AI for Process Improvement & Change
$895.00
This course shows you how to use AI to analyze, improve, and communicate change — without getting stuck in blank slides or endless drafts.
| Course Date | Standard Rate | Buy Before | Your Rate | Savings |
|---|---|---|---|---|
| Nov 19 '25 | $895.00 | Oct 20 | $795.00 | -$100.00 |
Reframe, improve, and communicate change — faster. Learn how AI supports clarity and buy-in across your process work.
Once you’ve captured how a process works, the next challenge is helping others see how it could be better.
This course shows you how to use AI to analyze, improve, and communicate change — without getting stuck in blank slides or endless drafts.
You’ll learn how to prompt for improvement ideas, generate before/after comparisons, and use AI to articulate the “why” behind a proposed change. You’ll also learn how to tailor that message for stakeholders, turning your ideas into clear summaries, emails, FAQs, or talking points — all generated with AI assistance.
By the end, you’ll be able to use AI not just to move faster, but to get better reactions from your stakeholders and stronger alignment around the process improvements you recommend.
Skills You’ll Learn
- Prompting to uncover inefficiencies, gaps, and improvement opportunities
- Framing improvement stories with AI support
- Drafting before/after process summaries and visuals
- Rewriting content for different roles, audiences, and channels
- Summarizing risks, quick wins, and next steps
- Turning a draft SOP or doc into a change narrative
- Generating alignment emails, talking points, and FAQs using AI
- Using AI to preview questions, objections, or misunderstandings before rollout
Tools You’ll Use
- ChatGPT (Free or Plus)
- Claude.ai
- Microsoft CoPilot (optional)
- Google Docs or MS Word
- Optional: Draw.io, Miro, Lucidchart for visual comparisons
Included Handouts
- Before/after documentation prompt pack
- Change comms messaging planner
- Executive summary writing templates
- Friction-point finder worksheet
- Process improvement one-pager generator
- Objection anticipation prompt sheet
You’ll Walk Away Able To:
- Use AI to reframe and improve processes
- Summarize the case for change clearly and persuasively
- Turn one improvement into multiple deliverables
- Reduce resistance through smarter messaging
- Communicate change with clarity, tone, and confidence
- Use AI to uncover improvements and reframe documentation faster
- Build process before/after comparisons in minutes
- Create stakeholder-facing summaries with less editing and back-and-forth
- Translate the same improvement message into multiple formats and tones
- Identify friction and quick wins using stakeholder input
- Draft communications that explain the “why” behind your changes
- Avoid writer’s block, overthinking, or endless rework
Designed for:
- Process leads and change agents preparing to recommend improvements
- Business analysts and project managers leading documentation updates
- Ops managers and PMO professionals facilitating stakeholder alignment
- Anyone who needs to build support for process change across teams
If you’re expected to turn insights into action — and get buy-in — this course gives you the tools and clarity to make it easier.
I. Why Process Change Stalls
- The documentation trap
- Misalignment, confusion, and resistance
- Where AI creates leverage — and where it doesn’t
II. Prompting for Improvement Opportunities
- Turn feedback into targeted opportunities
- Reframe workflows for flow, ownership, and outcomes
- Identify friction, blockers, or risks using prompt frameworks
- Evaluate improvement ideas for communication impact
III. Drafting Before/After Comparisons
- Generate side-by-side process flows using AI
- Summarize deltas for business users
- Prompt for executive-style messaging
- Highlight what’s changing and why it matters
IV. Writing Clear Change Communications
- Draft role-sensitive updates
- Reword documentation for adoption and clarity
- Generate FAQs and rollout comms
- Create multiple formats from a single improvement message (PDF, MS Word and PowerPoint)
V. Anticipating and Addressing Pushback
- Use AI to simulate objections
- Prompt for counterpoints, clarifications, and alternative views
- Build a change support toolkit (FAQs, talking points, one-pagers)
Coming soon!
The AI for Process Specialist Certificate equips practitioners to apply generative AI across the process lifecycle — accelerating discovery, analysis, communication, and decision support. Designed for non-technical professionals, this program delivers hands-on training in practical, everyday AI use for process work.
