I think what we’re seeing is that organizations are subject to continuous change and that change happens in a nonlinear fashion. The speed of change in the external environment surrounding today’s organization has accelerated.
How to Use AI to Analyze Customer Feedback and Spot Process Issues
How to Use AI to Analyze Customer Feedback and Spot Process Issues Every process professional knows that some of the best improvement opportunities are hiding in plain sight — buried in customer complaints, support tickets, escalation emails, and chat logs. But most...