Business architecture helps across the organization and one of the most important ways is its use of models to convey concepts of the organization. It begins with capabilities all the way through process information. Understanding it helps an organization understand the operation complexity. The business has a real clear idea of what they do and they might have an idea of what they want to do. But the hard part is solving the business problem.
How to Use AI to Analyze Customer Feedback and Spot Process Issues
How to Use AI to Analyze Customer Feedback and Spot Process Issues Every process professional knows that some of the best improvement opportunities are hiding in plain sight — buried in customer complaints, support tickets, escalation emails, and chat logs. But most...