Business Process Management is the definition, improvement and management of a firm’s end-to-end business processes in order to achieve three outcomes crucial to a performance-based, customer-driven firm: clarity on strategic direction, alignment of the firm’s resources, and increased discipline in daily operations.
How to Use AI to Analyze Customer Feedback and Spot Process Issues
How to Use AI to Analyze Customer Feedback and Spot Process Issues Every process professional knows that some of the best improvement opportunities are hiding in plain sight — buried in customer complaints, support tickets, escalation emails, and chat logs. But most...