The technologies have changed but the need for process optimization digitization automation will never go away. BPM has evolved. BPM is very essential. Many times organizations will have plans for the network layer, the cloud layer, the application layer and so on but the BPM layer is missing.
How to Use AI to Analyze Customer Feedback and Spot Process Issues
How to Use AI to Analyze Customer Feedback and Spot Process Issues Every process professional knows that some of the best improvement opportunities are hiding in plain sight — buried in customer complaints, support tickets, escalation emails, and chat logs. But most...