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How to Use AI to Clarify Complex Processes for Non-Experts
Have you ever tried to explain a messy process to someone outside your team — only to watch their eyes glaze over? Whether it’s a cross-functional stakeholder, a new hire, or a senior leader with limited time, translating complex process logic into clear, simple...
How to Use AI to Speed Up Manual Process Workflows
Every process professional has them — those repetitive, manual tasks that eat up hours but still need to get done: documenting steps, updating logs, drafting emails, comparing spreadsheets, and chasing down loose ends. These aren’t glamorous, but they’re essential to...
How to Use AI to Communicate Process Changes and Get Buy-In
If you work in process improvement, business analysis, or operations, you know the hard truth: redesigning a process is only half the battle. Getting people to understand it, support it, and follow through is just as important — and often more difficult. That’s where...
How to Apply BPM Concepts at Work Without a Certification
Business Process Management (BPM) can sound like something reserved for specialists with training badges and long résumés. While formal education is valuable, many of the principles are within reach for anyone curious enough to ask how work really gets done. Even...
How to Use ChatGPT to Prepare for Stakeholder Meetings
How to Use ChatGPT to Prepare for Stakeholder Meetings You’ve got a meeting with leadership. Or maybe a cross-functional working session. Or a one-on-one with a skeptical stakeholder. No matter the setting, when you're leading process work, communication is...
How to Use AI to Analyze Customer Feedback and Spot Process Issues
How to Use AI to Analyze Customer Feedback and Spot Process Issues Every process professional knows that some of the best improvement opportunities are hiding in plain sight — buried in customer complaints, support tickets, escalation emails, and chat logs. But most...
How to Write SOPs with AI (Without Starting from Scratch)
Writing standard operating procedures (SOPs) is one of the most common — and dreaded — tasks process professionals face. It’s essential, time-consuming, and often delayed until the moment someone says, “Do we have a documented process for this?” Thanks to generative...
How to Use AI to Document Business Processes (Even Without a Tech Stack)
How to Use AI to Document Business Processes (Even Without a Tech Stack) Documenting business processes is foundational to process improvement — but it’s often the first thing that gets skipped when deadlines loom. Whether you’re prepping for automation, compliance,...
Top 10 Things You Can Do to Start Using AI in Your Process Work Tomorrow
Let’s be honest: most “AI for business” advice is either too high-level or too technical to be helpful. During the development of our AI for Process course, I spoke with dozens of BPMInstitute.org members — analysts, architects, and process leads — who were already...
How to Scale BPM in Your Organization: From Small Improvements to Enterprise-Wide Initiatives
Transitioning from localized BPM projects to an enterprise-wide approach can feel both exhilarating and daunting. While small-scale process improvements are valuable for quick wins, the true power of Business Process Management (BPM) emerges when it shapes an entire...
How Agile BPM Can Accelerate Process Improvement and Deliver Continuous Value
For many organizations, speed and adaptability have become the new currency of business success. Even if your current Business Process Management (BPM) practices help to streamline operations, you may still find yourself missing opportunities to deliver quick,...
How Operational Excellence and BPM Work Together to Drive Lasting Transformation
For professionals who have already mastered the fundamentals of Business Process Management (BPM), the question often becomes: What’s next? How can you not only optimize individual processes but also embed a culture of continuous improvement throughout the entire...
How BPM+ and BPM Work Together for Enterprise-Wide Success
For many organizations, Business Process Management (BPM) focuses on mapping existing workflows, identifying bottlenecks, and boosting efficiency. Yet as operations grow more complex—especially in regulated industries such as healthcare, finance, or government—some...
Why BPM Efforts Fail Before They Start — And How to Avoid the Most Common Mistakes
A Strategic Guide for BPM Beginners Process improvement looks simple—on paper. Draw a map, fix a few issues, and everything should run smoother. But in practice, many Business Process Management (BPM) efforts struggle before they even get going. Not because teams...
How BPM and Business Architecture Work Together
Business Process Management (BPM) and Business Architecture are often regarded as separate disciplines, with their own methodologies, certifications, and professional communities. Yet when combined, they can form a powerful partnership—one that not only optimizes...
Transitioning from BPM Practitioner to BPM Strategist
When you first begin working with Business Process Management (BPM), much of your focus is on optimizing individual workflows—reducing a department’s approval cycle here, streamlining a customer onboarding process there. But as you gain more experience, you might...
The BPM Lifecycle: Exploring Models for Strategy to Execution and Continuous Improvement
BPM lifecycle—the conceptual framework organizations use to describe how processes are managed, improved, and governed over time. But here’s the truth: we don’t have a standardized model of the BPM lifecycle. And in fact, that’s one of the things we love about BPM....
The Role of AI and Automation in BPM (Without the Jargon)
You’ve likely heard that artificial intelligence (AI) and automation are transforming every corner of the modern workplace. Yet for many organizations—and the business analysts who help them function—it’s not always clear how these technologies fit into everyday...
Best Practices for Implementing BPM in Large Organizations
Successfully deploying Business Process Management (BPM) in a small department is one thing; rolling it out across a sprawling, multi-department corporation is another challenge entirely. Large organizations, often spread across multiple geographic locations and...
How BPM Certification Can Advance Your Career
Some might argue that hands-on experience in Business Process Management (BPM) is all you need to thrive. While practical know-how is undeniably valuable, there’s a strong case for supplementing your expertise with formal BPM certification. Whether you’re aiming for a...
