Almost all government and commercial organizations practice some form of case management. The “Effective Case Management” white paper defines case management, explains how case management is conducted today in many government agencies, and reveals how to overcome the challenges associated with administrative, investigative, and litigative case management. This white paper also describes how the Metastorm BPM Suite has been successfully implemented in several federal, state, and local government agencies for case management and a variety of other purposes, and as a result, has improved performance, mitigated risk, and increased collaboration both inside the agency and across agencies.
How Operational Excellence and BPM Work Together to Drive Lasting Transformation
For professionals who have already mastered the fundamentals of Business Process Management (BPM), the question often becomes: What’s next? How can you not only optimize individual processes but also embed a culture of continuous improvement throughout the entire...
