Enterprises that practice complex sales often struggle with processes like proposal, quote, and contract generation and approval and other sales support processes that turn prospects into customers. BPM provides an avenue for these organizations to improve sales processes by automating standard operating procedures and proposal/quote and contract generation and enabling real-time sales process change management. BPM adopters can also benefit from re-use of existing collaborative desktop applications and portals and can achieve real-time visibility into customer on-boarding metrics and compliance objectives. This white paper from Metastorm describes five key benefits BPM offers for large, distributed sales organizations.
How to Lead BPM Initiatives Without an IT Background
A common misconception about Business Process Management (BPM) is that you need a deep technical background to orchestrate meaningful process improvement initiatives. While having some familiarity with information systems can be helpful, BPM is ultimately about...
