In this Innovation Workshop, Chubb Group of Insurance Companies discusses their administrative transition from a de-centralized to a centralized structure with BPM. View this webcast to learn how they were able to successfully make the transition and ensure internal and external customer satisfaction.
How to Lead BPM Initiatives Without an IT Background
A common misconception about Business Process Management (BPM) is that you need a deep technical background to orchestrate meaningful process improvement initiatives. While having some familiarity with information systems can be helpful, BPM is ultimately about...