How Ricoh is using BPM to Drive Continuous Improvement

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People Power - Sustaining a culture of positive change

You’re probably aware of a few of the roles needed to sustain a positive culture of change and innovation. But it’s worth confirming for yourself. Take a look at the critical process roles we’ve learnt are ‘MUST HAVES’ if you want to drive a culture of positive change.

Join this webinar to learn how global technology leader Ricoh Australia has successfully introduced a standardized approach to process mapping. Declan O’Reilly, Business Excellence Manager at Ricoh will provide a first-hand account of their process mapping journey, sharing lessons learned and some of the immediate benefits the organization has realized including:

  • More effective process creation, capture and communication
  • Empowering teams across the organization to deliver a consistent customer experience
  • Simplifying external and financial audit processes
  • Ensuring adherence to quality and compliance requirements critical to their carbon neutral status
  • Better management and communication of client SLAs

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  • How Ricoh is using BPM to Drive Continuous Improvement

  • Promapp-Custom Offer-People & Process_ e-book

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