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Why Process Sounds Stupid

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Contributed by: Shelley Sweet,  President,  I-4 Process Consulting
Shelley Sweet is President of I-4 Process Consultants (Ideas, Involvement, Implementation, Impact) in Palo Alto, California. She facilitates process improvement via lean, six sigma, reengineering, and continuous improvement techniques. Her track record includes over 80 complex projects in corporations redesigning processes to eliminate wastes, minimize wait and cycle time, and create customer delight. Shelley teaches in the executive education programs at the University of Santa Clara and Case Western. Her clients include high tech, healthcare, financial, education and government organizations.

Are you ready to get started improving work flow but just don’t know how? Do you want to build a process based culture? Do you want to buy a BPM suite? These are a few of the questions that organizations ask at one time in their development.  But when to address these questions and how to address them depends on your purpose and company culture. And they can’t all be addressed at once.

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