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Course Description:
As process management begins to blur the traditional boundaries of the organization, a more transparent and accurate decision making process is necessary.
This course builds a comprehensive understanding of how to best address this challenge with a focus on developing a firm understanding of the emerging roles of process owner, process council, and the process office.
Define the function of process governance in your organization
Differentiate the various roles involved with supporting and making decisions
Develop several approaches for overcoming resistance to change
Construct a decision making process
This course develops the essential elements that are needed to successfully justify, launch and to then evolve the process office in your organization. It will describe the mission and charter for a Center of Excellence (CoE) and present advice for successfully establishing a CoE.
Emphasis on establishing credibility and delivering tangible value shapes the basis for the session.
Build a Mission and a Charter for the process office
Determine how best to fund the office and how to measure its successes
Identify the specific services that will deliver the greatest value to your organization
Establish where the office fits within your organization and who should manage it
Instructor Biography:
Tom Dwyer
Tom Dwyer is the VP of Research for BrainStorm Group, the Editorial Director of
BPMInstitute.org, an Editorial Board Member for SOAInstitute.org and a co-chair
of BrainStorm Group's SOA conference series. He writes, presents and consults
on topics that include Service-Oriented Architecture, Business-to-Business,
Enterprise Application Integration, and Business Process Management. Mr. Dwyer
has conducted primary research and published extensive reports on the Application
Software Infrastructure markets.
