Resources

Displaying 121 - 130 of 2089 resources matching your criteria.

How Ricoh is using BPM to Drive Continuous Improvement

Join this webinar to learn how global technology leader Ricoh Australia has successfully introduced a standardized approach to process mapping. Declan O’Reilly, Business Excellence Manager at Ricoh will provide a first-hand account of their process mapping journey, sharing lessons learned and some of the immediate benefits the organization has realized including:
  • More effective process creation, capture and communication
  • Empowering teams across the organization to deliver a consistent customer experience
  • Simplifying external and financial audit processes
  • Ensuring adherence to quality and compliance requirements critical to their carbon neutral status
  • Better management and communication of client SLAs

Meet the Author: Andrew Campbell, Operating Model Canvas

The journey from strategy to operating success depends on creating an organization that can deliver the chosen strategy. This book, explaining the Operating Model Canvas, shows you how to do this. It teaches you how to define the main work processes, choose an organization structure, develop a high-level blueprint of the IT systems, decide where to locate and how to lay out floor plans, set up relationships with suppliers and design a management system and scorecard with which to run the new organization. The Operating Model Canvas helps you to create a target operating model aligned to your strategy. In this webcast, I will..

Two Tools that Help Link Processes with Strategy

How to Work With Challenging Product Owners - Part 1

5 Easy Steps for Deploying Decisions

Policies, Procedures, and Standards

The Digital Business Architect: Lessons from the Field

5 Steps to Get Your BPM Project on Stable Footing Out of The Gate

Customer Experience is the key to Operational Excellence Success

The BPM Cathedral vs. Bazaar Model