Transforming Customer Experience

Login or register below to download this whitepaper

The Convergence of Social, Mobile and Business Process Management

To stay ahead in todays rapidly changing business environment, organizations need agile business processes that allow them to adapt quickly to evolving markets, customer needs, policies, regulations, and business models. The convergence of a trio of technologies and business practices - social computing, mobile computing and business process management (BPM) – is opening up interesting avenues for business.

Social and mobile business models have already contributed important new frameworks for collaboration and information sharing in the enterprise. While these technologies are still in a nascent state, BPM and service oriented architecture (SOA) solutions are well established, providing a history of clear and complementary benefits. This is not surprising, given that BPM and SOA have arisen as the natural result of business and IT users striving to work together more efficiently and effectively.

As the technologies and business practices surrounding Social, Mobile and BPM mature, IT and business stakeholders are discovering new ways to work together and engage customers via dynamic business processes that address several important business imperatives:

  • Delivering consistent experiences
  • Increasing Revenue
  • Ensuring Compliance

File Downloads (Login or Register below to access)

  • Transforming_Customer_Experience

Login or register below to download this whitepaper

Login or join today:

Visitors register here

CONTACT INFORMATION
Location Information
MY INTERESTS
SUBSCRIPTION PREFERENCES
Which of the following subscriptions would you like to receive based on your primary and secondary topics indicated above?

We take your privacy seriously. We will never sell or share your information without your permission. You have complete control of your subscription preferences from your profile after you join. By registering for this content, you agree that your information will be shared with the sponsor of this single piece of content.

We take your privacy seriously. We will never sell or share your information without your permission. You have complete control of your subscription preferences from your profile after you join. By registering for this content, you agree that your information will be shared with the sponsor of this single piece of content.

Shopping cart

There are no products in your shopping cart.

0 Items

Related training courses

BPMInstitute.org provides training courses online and in person for individuals and groups. View courses related to the material you are reading on this page. 

BPM 101Methodologies and Approaches for BPMAgile Methodology for BPMOpEx 101Process Modeling, Analysis and Design: As Is, To BeView the Learning Path for more courses »
Remind me later

What are your professional development goals for 2022?

Take our Professional Development Survey
Take the survey now for an opportunity to win an online course worth up to $795!

The survey is just five questions long and only takes a few minutes.