Today, most BPM tools see human task as an end point - making an accept, reject, or delegate decision. The system is oblivious to what that person needs to arrive at a decision - who he needs to talks to, the documents he needs to reviews, the people he must email. In order to capture the totality of the process lifecycle, BPM must enable collaboration - not just in in aligning business and IT goals and deliverables during the development cycle, but with functions that capture and promote end-user productivity.
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