Enabling Process Intelligence Through Process Mining & Analytics

To be successful in today’s increasingly transparent and competitive business world, organizations need to provide visibility into business processes while optimizing their use of internal resources to improve business performance. Accomplishing these goals requires powerful data collection and analytical tools to gain actionable insights into business processes, systems and data.

This paper discusses how the combination of process mining and process analytics creates the ability to discover and monitor business processes that span multiple systems and organizational silos. This level of process intelligence provides visualization of these heterogeneous business processes for both internal and external audiences, while identifying problem areas and allowing for adaptive process optimization.

Using these techniques to improve process intelligence is key to optimizing processes, since they provide an evidence-based model of the end-to-end process plus real-time measurement of the process. Business process professionals should be considering such process intelligence techniques as an integral part of their process improvement efforts.