The set of ideas, tools, and techniques that deal with business processes, known in short as Business Process Management (BPM), has been around for a couple of decades. Even though forward-thinking professionals in business and IT recognize the importance of BPM, it does not get the mainstream attention it deserves. Large-scale ERP and client/server implementations absorb the attention of IT departments and distract the innovators.
Gartner states that SOA requires new processes around governance, development and operation. Creating these new processes is clearly a risky endeavor. This whitepaper summarizes the business benefits of adopting SOA, the obstacles that must be overcome and HP's approach to SOA. HP addresses the unique challenges of SOA across lifecycle, from planning to inception to deployment. HP combines an integrated solution for SOA governance, quality and management combined with services that take you from planning and management to successful deployment and management.
Businesses have been fighting the battle of poorly integrated customer data for decades. Most are aware that the lack of integrated data about their customers can impact customer satisfaction, loyalty, and retention, and ultimately the bottomline. This executive paper takes a closer look at the impacts of dispersed customer information and the potential benefits of implementing a service-oriented architecture (SOA) and building composite applications to gain a single customer view.
Enterprises that practice complex sales often struggle with processes like proposal, quote, and contract generation and approval and other sales support processes that turn prospects into customers. BPM provides an avenue for these organizations to improve sales processes by automating standard operating procedures and proposal/quote and contract generation and enabling real-time sales process change management.
Today's enterprises face a common challenge: optimizing business processes and their operational effectiveness. To meet this challenge, EMC created the EMC Documentum Process Suite, a comprehensive business process management solution for analyzing, modeling, orchestrating, and optimizing a wide range of enterprise processes involving people, systems, content, and data.This white paper is intended for business executives and CIOs who are responsible for improving the quality and efficiency of business operations. Readers will gain insight into the following topics:
This SOA paper discusses the benefits of SOA as an architectural principle that opens the door to using IT technology in new ways to help improve efficiency and productivity. Along with an enterprise architecture – the intellectual component of an SOA – organizations can approach SOA as a new way to enable architecture instead of another new technology to move data.
This Solution Brief highlights the issues facing both communications equipment providers and telecommunications carriers as they strive to deal with a changing competitive landscape of hybrid players, legacy systems and customer churn. Case studies from the biggest and best telecommunications companies show you how IT and Business have used BPM (Business Process Management) disciplines and technologies to streamline mission-critical processes and gain competitive advantage.
Today, most BPM tools see human task as an end point - making an accept, reject, or delegate decision. The system is oblivious to what that person needs to arrive at a decision - who he needs to talks to, the documents he needs to reviews, the people he must email. In order to capture the totality of the process lifecycle, BPM must enable collaboration - not just in in aligning business and IT goals and deliverables during the development cycle, but with functions that capture and promote end-user productivity.
Early SOA initiatives generally focused on defining business services first, and worrying about the data later. Today, we acknowledge that services and data must work in concert to produce coherent and well-aligned service architectures. The unifying elements in the architecture include a shared definition of business information structure, validity and vocabulary – in other words, the metadata.
How do you pick the process that best addresses corporate objectives, current problems and feasibility concerns?Every company considering an investment in Business Process Management (BPM) practices and technology asks this question. This is called process discovery. It is a crucial capability for your organization. Learn about the challenges of process discovery, what capabilities you need to develop and how Lombardi’s Blueprint can help you get started with BPM.
