The Seven Deadly Sins of Process Management – A How-To Guide for Success

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All the current industry studies point to the need for streamlined business process and improving and simplifying process is at the top of most CEO’s strategic and technical agenda. The reality is that making process work for your people is the key to competitive advantage and business survival. Yet most organizations’ process improvement initiatives fail or are paralyzed before they start for a variety of reasons – unclear definition, inconsistent or non-existent business requirements, lack of sponsorship. The result?

All the current industry studies point to the need for streamlined business process and improving and simplifying process is at the top of most CEO’s strategic and technical agenda. The reality is that making process work for your people is the key to competitive advantage and business survival. Yet most organizations’ process improvement initiatives fail or are paralyzed before they start for a variety of reasons – unclear definition, inconsistent or non-existent business requirements, lack of sponsorship. The result? Unproductive cycles, frustrated project owners and a lot of time wasted by IT as they try to perform unnatural acts with existing technology. There is a better way.

In this session you will learn about the market drivers which are accelerating BPM to the top of the senior management agenda. You will also learn the Seven Deadly Sins of process management in case studies and real world experience from some of the world’s leading companies who have fought the good fight and won. The session will provide a clear vision of the future of process management and provide an in-depth case study from Sun Microsystems. Learn how Sun uses process management to execute on strategic goals for sales and service – specifically for non-standard deal management - while grounded firmly in business and technical realities. Share best practices and lessons learned as you make your vision of future improvement an actionable reality.

Featured Speakers:

Patrick Morrissey

Patrick Morrissey, Senior Vice President, Marketing, Savvion

Mr. Morrissey is responsible for all aspects of marketing at Savvion including the development of the company’s brand and marketing strategy, corporate communications, product, field and customer marketing. With over 15 years experience in marketing, Mr. Morrissey most recently served as Vice President of Marketing for planning and enterprise performance management (EPM) at Business Objects. During his four and half years with the company, it grew from $400 million to more than $1 billion dollars in revenue. Prior to Business Objects, Morrissey held positions at Scient and McCann Erickson, where he demonstrated expertise in leading organizations to build brands and drive revenue. Mr. Morrissey has a B.A. in Political Science from the Iowa State University.

Phil Wahl

Phil Wahl, Program Manager, Sales and Service Administration, Sun Microsystems

Phil Wahl: Mr. Wahl is a 20 year veteran of the high tech and aerospace electronics industries. Most recently at Sun Microsystems, Mr. Wahl has worked in both operational and strategy roles which have afforded a unique insight into how a company converts strategy to action. In the Sales and Service Administration (SSA) organization within Sun, Mr. Wahl worked on the BPM strategy and is now working to make the strategy real.

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