This presentation will present highlights of recent research including the following:
- How do leading firms develop governance for BPM?
- How does BPM governance enable the improvement and management of cross-functional business processes?
- What are some of the major obstacles to overcome?
- Why is accountability for end-to-end processes so critical?
- Why is BPM governance essential to sustainability?
Business Process Management for Small and medium size businesses is complete and effective if it keeps customer satisfaction in mind while aligning the intended customer experience with company objectives, organizational performance, process optimization, quick follow up, escalation and continuous improvement. The presentation discusses ways to implement a customer centric CRM application with all the necessary parameters to manage customer expectations while giving senior management a complete view on company performance.
This presentation describes the power of process analysis and redesign in solving business problems and improving business performance. It gives specific cases in which the author was involved and describes what the issues were and how the team delivered specific business improvement.
The presentation also identifies the value of performing root cause analysis for defining requirements for the to-be process. It goes beyond modeling techniques and illustrates how to address cultural issues and constraints found in most companies.
Using a recent client experience, we will present a case study that will demonstrate an approach to rapid development of enterprise-wide process architecture, including process and value chain decomposition, low-level workflow modeling and process model integration with system architecture models, for a unified architecture repository. We will describe how the resulting enterprise architecture was then used to evaluate and reconcile dozens of in-flight projects to consolidate siloed project requests into fewer process-centric solutions, and to develop a process-centric transformation roadmap for IT applications.
Every organization must understand what their customers truly value. Learn how the culture of your organization can be driven to focus on the values of your customer and to implement lean cost saving principles. Value-Centered Management brings a unique approach to business process management. In contrast to traditional business models and structures, the concept of VCM focuses all efforts on what the customer values and provides that value seamlessly through smooth flowing business operations and a unified culture. A case study will be presented demonstrating the VCM process methodology utilized within the retail and service industry resulting in reductions in cost and process time.
Technology is changing the face of organizational design. Multiple units must work together to design, build and deliver systems and processes to meet business needs. Yet the organization isn’t ready to talk in terms of process. IT and business functions share responsibility for the systems development life cycle but don’t always communicate effectively with each other. Explore how an action learning model and a community of practice can be combined to enhance business process improvement across a large decentralized organization.
BPM Suites provide an end-to-end platform for BPM solutions combining modeling, implementation design, runtime execution, and performance monitoring/optimization.
There are dozens to choose from, but not all are optimized for the same types of processes and user skills. We'll discuss what goes into industry analyst evaluations of BPM Suites, what makes one product better than another, and how to find the BPMS that best fits your needs.
You can set yourself up to achieve dramatic results or you can die the slow death of inactivity. Learn how to get started and do a successful BPM project. We’ll cover key elements such as: the right sponsorship and improvement team, selecting analysis techniques for high impact, implementing quick wins and testing organizational receptivity, and evaluating different scenarios using BPM software simulations.
Success with Service Oriented Architecture (SOA) requires identifying and specifying the right set of services. Most existing analysis approaches are not up to the task and make it difficult to achieve the promised results of SOA.
As SOA transforms the enterprise architecture, traditional techniques for analysis must be enhanced to match the unique needs of service orientation. For instance, achieving reuse requires adding an enterprise vs. purely application focused perspective. Achieving process agility requires the use of techniques that match services to the business functions that make up enterprise processes.
Additionally, as part of the move to services, analysts can play a greater role in bringing IT and business closer together.
- Issues with applying traditional analysis techniques to SOA environments
- How Service Oriented Analysis fits into the software development lifecycle
- A methodology for Service Oriented Analysis, including a step-by-step review of the process
SOA and EA paradigms compete in setting the agenda to satisfy business goals such as increased business agility. In fact while the 2 paradigms have different perspectives and emphases they also have overlapping concepts, activities, and processes. Indeed, suitable strategies can be developed to leverage each to support the other. This workshop shows the complementary nature of SOA and EA and outlines simple approaches that address typical challenges as enterprises expand into the SOA arena.
