BPM refers to both a business strategy and a set of technologies to enable the strategy. Too often, the technology choices are made before the business is even ready to begin. Business leaders must define their BPM strategy, set their objectives, determine what areas should be optimized and which must be compromised. This presentation explores how to strike the right balance between process improvements that technology can deliver and what improvements the business is ready to accept. Key issues are: Defining a BPM strategy; Taking on the responsibility of process governance; Reconciling IT capabilities with business readiness.
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