Implementing BPM - Reports from the Field

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2:15 11-8-2006

This presentation will present highlights of recent research including the following:

  • Are firms developing increasing skill in improving and managing large cross-functional business processes?

  • What are some of the major 'mental model' obstacles in deploying BPM?

  • How to engage leaders in managing enterprise business processes?

  • Why is the role of the right [customer oriented] performance metrics so essential?

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