Delivering value to the business – that’s the intent! Gaining alignment between work underway in the business process arena and work underway in the IT organization is essential if value is actually going to be delivered. And that alignment is not a given; a critical factor is management of the respective “languages” used by business process managers and by IT systems developers. This presentation uses examples from an actual enterprise-level project to spotlight potential pitfalls and illustrate specific approaches that deliver value.
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