Document Imaging and Business Process Management - A Partnership Built for Success

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In this presentation, DeShoran Smith, 1199/SEIU National Benefit Fund, will share a case study presentation on how a self-administered, self-insured non-profit was able tosolve an out-of-control paperwork problem by placing the Fund's workflow under the control of Business Process Management (BPM) software, and replacing paper folders with electronic folders and digital images of member correspondence and other documents. Smith will discuss why the Fund turned to a BPM solution and how an Imaging/Retrieval system was also integrated into its processes. Smith will give insight into the benefits the Fund has experienced since implementation, including working in a close to paperless environment, real-time progress reporting, gaining the ability to give company-wide access to files as they are in process and store those files indefinitely, and the ability to measure how effective a process is based on the amount of time it takes from the beginning to the end of the process. Attendees will learn how their enterprises can also benefit from managing operations with the use of both BPM and Imaging systems.

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