Case Study: The Road to Goal Management: Managing Processes Based on Business Objectives & Key Performance Indicators

Are you looking for ways to streamline your core business processes while still providing tailored customer and channel support? Have you considered implementing process improvements but haven’t been able to determine how to integrate changes in a way that supports your key business objectives?

In this session, Pamela Astwood from Symetra Financial will talk about the design and implementation of the Global 360 BPM solution in the Client Services department. Using Goal Management - modeling and managing the process based on business objectives and key performance indicators has enabled Symetra to automate routine managerial tasks, freeing up time to address more strategic priorities.