Case study: Performance Management through TopCAT- A Central Alert Tracking Tool

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We have developed TopCAT, a Top down Central Alert Tracking and management tool. It efficiently handles process alerts from disparate sources. Rolled up stats are displayed as Traffic Lights. This roll-up feature is invaluable for managers. Alert drill down capability facilitates root causes analysis. Alerts trigger display change plus automated messaging to the stake holders. The automated messages include tips from a knowledge management database prompting faster problem resolution. TopCAT is a powerful BPM tool.

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