Case Study: Leveraging Industry-Specific BP Templates

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Physicians Mutual is a century old, Midwest Health and Life insurance company. Physicians Mutual is one of only two companies that have been named to the Ward's 50 Benchmark Group for thirteen consecutive years. The Ward's 50 Benchmark Group recognizes outstanding financial results in the areas of safety, consistency, and performance. Last year, Physicians Mutual made a committment to fundamentally change their business processes and information systems over the next five years. This case study discusses their Business Process Management approach and use of IBM’s Insurance Application Architecture, an insurance specific business model. 

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