Case Study: How Automating Business Rules Transformed Our Service Organization

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Zurich North America embarked on a large program initiative to replace its claim processing system. The business transformation and the majority of the system benefit were driven by a "smart" system concept. This presentation discusses how the new claim system imbeds best practices, monitors and enforces compliance to those practices, and provides a framework that allows the business to respond quickly to the changing competitive and regulatory environment.  

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